Refund Policy

Overview

This Refund Policy explains when payments for PixPal credit packs and subscriptions can be refunded, how to request a refund, and how subscription renewal and cancellation work. It forms part of our Terms of Service.

14-Day Refund for Unused Purchases

You can get a full refund of a payment if both of the following are true:

1. You request the refund within 14 days of the payment date; and
2. None of the credits from that purchase have been used.

This applies to:

• one-time credit packs;
• the first payment of a monthly or annual subscription; and
• each automatic renewal payment of a monthly or annual subscription.

Approved refunds are issued in full to the original payment method.

Non-Refundable Payments

Except where required by applicable law, payments are not refundable when:

• more than 14 days have passed since the payment date;
• any credits from that purchase have been used, in whole or in part;
• the credits from that purchase have expired; or
• the account was suspended or terminated for violating our Terms of Service or Acceptable Use Policy.

Free credits, such as daily check-in credits or promotional credits, have no cash value and cannot be refunded or exchanged.

Subscriptions: Automatic Renewal and Cancellation

• Automatic renewal. Monthly and annual subscriptions renew automatically at the end of each billing period, and the payment method on file is charged the price of the same plan for the next period, until you cancel.
• How to cancel. You can cancel at any time from Settings → Billing by selecting Cancel subscription. You can also email us at hi@pixpal.ai and we will cancel it for you.
• When cancellation takes effect. Cancellation stops all future renewals. Your plan and its credits stay available until the end of the current billing period, and you will not be charged again.
• No prorated refunds. Cancelling does not refund the current billing period. If you want a refund for a payment, the 14-day rule above applies.

How to Request a Refund

Email hi@pixpal.ai or open a support ticket from your account, and include:

• the email address of your PixPal account; and
• the order number or the date and amount of the payment.

We review refund requests and reply within 3 business days. Once a refund is approved, it usually appears on your statement within 5–10 business days, depending on your bank or card issuer.

Chargebacks

If you have a billing problem, please contact us first so we can resolve it quickly. Filing a chargeback for a payment that is eligible under this policy may delay the refund, and accounts with chargebacks may be suspended while the dispute is reviewed.

Your Statutory Rights

This policy does not limit any rights you have under the consumer protection laws of your country of residence.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to payments made after the updated policy is posted, and the date at the top of this page shows when it was last updated.

Contact

Questions about refunds, billing, or cancellation? Contact us at hi@pixpal.ai.